MS MARNIE LIMITED
Our policy lasts 30 days. If 30 days have gone by since your purchase, please email us at firstname.lastname@example.org and we will endeavour to find a solution. However, once the 30 day period has expired, offering a refund remains at our discretion.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
- Any item that is returned more than 30 days after delivery, unless agreed in writing by Eskimo Nell Limited.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We will replace items if they are defective or damaged and in most cases we will also offer an exchange if the sizing is wrong provided the item is in the same condition that you received it.
If you need to exchange your item, please send us an email at firstname.lastname@example.org and send your item to: Exchanges, 37A Stonebridge Way, Prebbleton, 7604.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.